Privacy Policy

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Thank you for visiting the website. This policy explains the what, how, and why of the information “Renew Counseling, Consulting, and Wellness Services, LLC,” collects when you visit the website or when you use the services. It also explains the specific ways we use and disclose that information. We take your privacy extremely serious; we do not sell lists or email addresses. 

1. Privacy Policy

These definitions should help you understand this policy. When we say, “we”, “us”, “our,” we are referring to Renew Counseling, Consulting, and Wellness Services, LLC, a limited liability company. Renew Counseling, Consulting, and Wellness Services, LLC provides routine outpatient mental health and substance use disorder counseling through telehealth and in an office-based setting. We value your privacy and appreciate you being concerned about how we treat the personal information you may provide to Renew Counseling, Consulting, and Wellness Services, LLC when you visit us online and through other channels. “Personal information means information that can be used to identify you including, but not limited to, first and last name, email address, and phone number.

2. Personal Information Collected

This website (https://rccwsllc.com/) is maintained for informational purposes and to facilitate your interaction with Renew Counseling, Consulting, and Wellness Services, LLC. On the website, personally identifiable information is only collected when voluntarily and knowingly submitted by a visitor to the website. You can have general/public access to our website and browse pages describing the business and services without providing any personal or identifying information or being required to register at the site. You may not be able to access all sections of our website without supplying personal information. For example, you may need to supply your personal information to schedule appointments, complete online forms, and access applications. If you request to receive additional information you will be asked to provide your personal information so we can contact you to respond to your request. We will also receive your personal identifying information when you use it to send an email through the chat on website or if you complete a survey on the website. If you choose to pay for services in person or online through this site, certain required financial information will be collected from you such as your credit card information if you choose to submit your payment in this way and the payment amount. Service fees (i.e., copayments etc.) are processed by a third-party service provider and you should read the section below titled “Links and Third-Party Web Sites” to familiarize yourself with the privacy terms or all non- Renew Counseling, Consulting, and Wellness Services, LLC sites before using them. We will only release information about you if you give us permission to do so, if compelled to do so by law or in connective with any government or self-regulatory entity request or investigation. We may also disclose information you provide to companies that perform marketing services on our behalf. If a disclosure of this type is made, then we will require that entity to treat your private personal information with confidentiality. You may also update your contact information from our consumer portal, but you can prevent unwanted communication.

3. Cookies

Visitors to our website should be aware that non-personal information and data may be automatically collected by our website using “cookies.” “Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and is able to carry information from one visit to the website (or related site) to the next. Cookies do not in themselves present a threat to privacy, since they can only be used to store information that the user has volunteered or that the web server already has. While it is possible that this information could be made available to specific third-party websites, this is no worse than storing it in a central database. If you are concerned that the information you provide to a webserver will not be treated as confidential then you should question whether you actually need to provide that information at all. Cookies are used by us to recognize repeat visitors, frequency of visitor use, store user preferences, and to track information and website usage behavior. By tracking website user trends and patterns of how people search we can better understand our users. This helps us provide better and more personalized services, improve the content and administration of our website, and enhance your experience of visiting our website. Most web browsers are initially set up to accept cookies. You can reset your browser to block all cookies from being loaded onto your computer or to indicate when a cookie is being sent. Please be advised that refusing cookies can affect the performance of websites and cause some parts of our website to not function properly.

4. Sharing Aggregate Data

We may collect and share aggregate, statistical, and other non-personal information with other third parties with whom we have a business relationship. For example, we may obtain aggregate information or statistics from the use of “cookies” or information you provide us as described above, which does not identify you personally, such as user volume and demographics, click-stream patterns, and the domain name of website or application visitors are using to access our website.

5. Security and Confidentiality

We are concerned about the safety and security of your use of our website, the information you may provide to us online, and any transactions you complete with us online. We have implemented and maintain physical, electronic, and procedural safeguards consistent with industry standard protocol to help guard your nonpublic personal information you provide to us, including to protect against the loss, misuse, interception, and access, and alteration of information you send to us. We restrict access to nonpublic personal information about you to our volunteers and employees who need to know in order enable us to provide our services to you.

6. Child Online Privacy Protection Act

Children who may visit our website, special rules apply. We do not request personal information about children such as street address, city, or state. When children schedule an appointment or send us an email, their online contact must verify that they are a person submitting information as a child age thirteen (13) or younger. Under no circumstances will any personal information be published to our website, be used as a purpose not intended by its sender, or shared with third parties before obtaining parental consent. A parent may ask to view his/her child’s information at any time, delete it, or ask that it not be used in the future by sending an email to jmcclendon@rccwsllc.com.

7. Links and Third Parties

This Privacy Policy applies solely to information collected by the website. The website contains hyperlinks or “links” to other websites, including access to content, products, and services or our affiliated and non-affiliated websites. In some instances, these other websites are made available via “framing-technology” and may appear to be part of our website. Prior to accessing other websites or non- Renew Counseling, Consulting, and Wellness Services, LLC content via our website, a new window will open with the information you have selected to view. We urge you to familiarize yourself with the privacy policy and other terms of use for each linked or framed site prior to submitting any personal private information. We are not responsible for the data collected, privacy, information sharing policies and procedures, or the content of these and other websites.

8. Changes

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

9. Scope

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you according to this Privacy Policy.

10. Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we may hold, or you have a concern about the way in which we have handled any privacy matter, please contact us by email at: Renew Counseling, Consulting, and Wellness Services Attn. Jennifer McClendon jmcclendon@rccwsllc.com.

Last updated: September 2, 2023